Mayonail App Privacy Policy

Privacy Policy

Effective Date: August 22, 2025
Last Updated: August 22, 2025

1. Information Collection and Use

1.1 Types of Personal Information We Collect

When using the Mayonail application, we may collect the following types of personal information:

Account Information

  • Username/Nickname: Used for personal profile and account identification
  • Phone Number: Used for account registration, login verification, and security authentication
  • Email Address: Used for account management and important notifications
  • Password: Encrypted and stored for account security protection

Verification Information

  • SMS Verification Codes: Used for phone number verification and important operation confirmation
  • IP Address: Used for security protection and rate limiting

Transaction and Points Information

  • Account Balance: Used for consumption and transfer functions
  • Points Records: Used for membership benefits and reward systems
  • Transaction History: Including recharge, consumption, and transfer records
  • Coupon Information: Used for promotional activities and membership benefits

Referral Relationship Information

  • Invitation Codes: Used for referral reward mechanisms
  • Referral Relationships: Records referral relationships between users

1.2 Information Collection Methods

  • Direct Provision: Information you actively provide when registering, logging in, or using services
  • Automatic Collection: Technical information automatically recorded during app operation
  • Third-party Services: Information indirectly obtained through partners (such as SMS service providers)

2. Purpose of Information Use

The personal information we collect is used solely for the following legitimate purposes:

2.1 Service Provision

  • Create and manage user accounts
  • Identity verification and security protection
  • Process transactions and balance management
  • Provide customer support services

2.2 Feature Implementation

  • Send SMS verification codes
  • Gift card activation and management
  • Points rewards and coupon distribution
  • User-to-user balance transfer functionality

2.3 Security Protection

  • Prevent fraud and malicious activities
  • Monitor abnormal transaction behavior
  • Implement rate limiting and anti-spam measures

2.4 Service Improvement

  • Analyze service usage patterns
  • Optimize user experience
  • Develop new features and services

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We commit to never selling, renting, or otherwise transferring your personal information to any third party for commercial purposes.

3.2 Limited Sharing Circumstances

We may share your personal information with third parties under the following circumstances:

Service Providers

  • SMS Service Providers (Alibaba Cloud): Only used for sending verification code SMS
  • Cloud Service Providers: Used for data storage and application hosting
  • Comply with legal and regulatory requirements
  • Cooperate with law enforcement investigations
  • Protect our legitimate interests or those of users

3.3 Data Processing Principles

  • Minimization Principle: Only share necessary information
  • Purpose Limitation: Only used for clear legitimate purposes
  • Security Assurance: Require third parties to adopt appropriate security measures

4. Data Security Protection

4.1 Technical Protection Measures

  • Encrypted Storage: Sensitive information such as passwords is encrypted before storage
  • Transmission Encryption: HTTPS protocol is used to protect data transmission
  • Access Control: Strictly limit data access permissions
  • Regular Backup: Ensure data security and recoverability

4.2 Administrative Protection Measures

  • Establish comprehensive data protection policies
  • Provide privacy protection training to employees
  • Conduct regular security risk assessments
  • Establish data breach emergency response mechanisms

5. Data Retention Period

5.1 Account Data

  • Active Accounts: Retained throughout the account validity period
  • Deleted Accounts: Personal information deleted within 30 days after user-initiated account deletion

5.2 Transaction Records

  • Balance History: Retained for 5 years for financial records and dispute resolution
  • Verification Records: Temporary data such as SMS verification codes deleted immediately after use

5.3 Log Data

  • Operation Logs: Retained for 12 months for security monitoring
  • Access Logs: Retained for 6 months for system maintenance

6. User Rights

6.1 Right of Access

You have the right to request a copy of your personal information that we hold.

6.2 Right of Correction

You can update personal information through in-app features or contact us for corrections.

6.3 Right of Deletion

Under circumstances that comply with legal requirements, you may request deletion of personal information.

6.4 Right to Restrict Processing

In specific circumstances, you may request restrictions on the processing of personal information.

6.5 Data Portability Right

You have the right to obtain personal data in a structured, commonly used, and machine-readable format.

7. Third-Party Services

7.1 SMS Services

We use Alibaba Cloud SMS services to send verification codes, which requires providing your phone number information to this service provider.

7.2 Data Processing Agreements

We have signed data processing agreements with all third-party service providers to ensure your personal information receives appropriate protection.

8. Cross-Border Data Transfer

8.1 Data Storage Location

Your personal data is primarily stored on servers located within UK.

8.2 Cross-Border Transfer Protection

If cross-border data transfer is necessary, we will adopt appropriate protection measures and comply with relevant laws and regulations.

9. Children's Privacy Protection

9.1 Age Restrictions

This service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9.2 Guardian Responsibility

If we discover that we have collected children's personal information, we will delete it immediately and ask guardians to contact us.

10. Privacy Policy Updates

10.1 Update Notifications

We may update this privacy policy from time to time. Important changes will be notified through in-app notifications or email.

Continued use of the service after privacy policy updates indicates your agreement to the revised terms.

11. Contact Us

If you have any questions about this privacy policy or need to exercise related rights, please contact us through the following methods:

We will respond to your request within 30 days of receiving it.

Declaration: This privacy policy constitutes an important part of the Mayonail Terms of Service. Using our services indicates your agreement to all contents of this privacy policy.